MySports App

Questions about registration & connection to the studio

• How can I register with MySports Member Platform? How can I create a MySports account?
• How can I connect the MySports Member Platform to my studio?
• How can I log out a studio in the MySports Member Platform?

Questions for my profil

• How do I change incorrect personal or contact information?
• How can I change my password?
• How can I delete my MySports account?
• How can I change my access data?
• How can I change my E-Mail-Adresse?

Questions about courses & appointments

• Course booking: How can I book courses with the MySports Member Platform?
• Appointment booking: How can I cancel a course/appointment?
• Appointment booking: How do I link the appointments to my calendar?
• How does the waiting list work for the courses?
• Why is my quota already exhausted although I have not booked anything yet?

Questions about the contract

• How can I request a rest period?
• You have questions about company fitness?
• Cancellation: How can I cancel my contract?

Questions about the connection with fitness trackers (IOS)

• How do I connect a fitness tracker to my smartphone? (iOS)
• How do I connect fitness tracker apps with Apple Health? (iOS)

Questions about the connection with fitness trackers (Android)

• How do I connect a fitness tracker to my smartphone? (Android)

Questions for my studio

• How do I get a membership certificate?
• Appointment booking: Why are no free slots bookable? Why are the appointments booked up immediately?
• Improvement: You have suggestions for improvement regarding your studio?
• How do I get a registration link to the courses?
• When does my notice period end?

Questions about the Self-Service area

• Why can't I see or top up my consumption credit?
• Why can't I see or pay my outstanding receivables?
• How do I top up my consumption credit?
• How do I settle outstanding receivables?